Knowledge base

KidloLand Apps


➤ Website-Purchase


● I would like to cancel my subscription.
● I have taken a subscription through the website but the content is locked.
● I have taken a subscription for the KidloLand+ package, but the contents are still locked.
● On how many devices can I access my subscription if I subscribe via the Website?

➤ Apple-iOS


● I would like to cancel my subscription.
● I have an active subscription but the content is locked. How do I restore?
● I have taken a subscription through website but the content is locked.
● Can I share my subscription on multiple devices?
● How to upgrade my subscription from monthly to yearly?
● I have an active subscription and want to access it on my kid's iPad/iPhone which are logged in with their own account
● I have purchased the KidloLand+ subscription but want to access the Apps on Android/Amazon devices.

➤ Google-Android


● I would like to cancel my subscription
● I have an active subscription but the content is locked. How do I restore?
● I have taken a subscription through website but the content is locked
● Can I share my subscription on multiple devices?
● I have an active subscription but want to access the App on iOS/Amazon devices too.

➤ Amazon-Android


● I would like to cancel my subscription.
● I have an active subscription but the content is locked. How do I restore?
● Unable to access content on kids FreeTime device.

➤ Others


● Can I use the app on my PC?
● Can I access the activities offline?
● Can I share my subscription from iOS to Android/Amazon or Android/Amazon to iOS?

If you are facing any issues with the app, kindly share the following information with us:

1. Device (iOS/Android/Amazon).
2. Issue details.
3. Screenshot or small video if possible.